Join Us - Job Opportunities Task Force

CASE MANAGER

ORGANIZATIONAL OVERVIEW
Job Opportunities Task Force (JOTF) develops and advocates for policies and programs that increase the job skills, employment opportunities, and incomes of low-wage and low-skill workers and job seekers in Maryland.

POSITION DESCRIPTION
The Case Manager is responsible for working directly with participants in the BetterU job skills training program. In this role, the Case Manager helps participants identify and mitigate various barriers to employment. This may include, for example, financial, transportation, housing, education, mental health, substance abuse, and court involvement barriers. A network of community resources and partners is developed, maintained and used by the Case Manager to identify and address these employment barriers.

This position reports to the Programs Manager but works closely with other JOTF staff.

MAJOR RESPONSIBILITIES

Work along with another Case Manager to screen BetterU applicants for program eligibility, and screen program participants for eligibility for public benefits and assist with benefits enrollment.
Screen BetterU participants for employment-related barriers, and develop and implement Individual Participant Service Plans and/or Development Plans, as appropriate.
Build, maintain, and use a community referral network of agencies and nonprofits that can mitigate employment barriers for BetterU participants and graduates.
Assist and connect participants with community resources that will help them develop a budget, reduce debt, analyze credit reports, and become financially literate.
Work with BetterU instructors and the job placement coordinator to keep participants engaged and enrolled in BetterU.
Attend BetterU classes at least twice a week to develop relationships with the participants, meet with the instructors, gain an understanding of the technical skills participants are developing, and identify potential challenges that require case management services.
Provide post-graduation follow-up services to participants that support successful job placement and retention.
Use Apricot and/or other databases, as required by JOTF, for inputting and managing case notes, services, partner referrals, participant outcomes, and other participant information.
Maintain participant files according to grant requirements and organization standards.
Participate in required internal and external educational programs.
Assist with program recruitment by working with community-based organizations, government agencies, and other groups to create and maintain a pipeline of applicants.
Participate in and/or organize community events to inform Baltimore communities about BetterU.
Facilitate JOTF Informational Sessions and process BetterU applications.
Other duties as assigned.

REQUIREMENTS

Bachelor’s Degree preferred but not required.
Familiarity with Baltimore City government agencies, community organizations and nonprofits is preferred but not required.
Prior case management experience or similar experience with a program that provided job training services to under-served populations.
Ability to work with diverse organizations and people, including clients from under-served populations, employers, peers, and instructors.
Strong time management and communication skills, including but not limited to writing and public speaking.
Must have reliable personal transportation.

POSITION DETAILS

This is a full-time, permanent position. Work will be performed in a hybrid work environment (i.e., a combination of in-office and telework). Some weekend and evening work may be required.

COMPENSATION

Starting salary range is $ 50,000. JOTF offers a competitive benefits package, including health insurance, matched 403(b), paid leave, parking, and reimbursement for business travel and expenses.

We strongly value diversity and inclusivity in the workplace. JOTF is an equal opportunity employer and does not discriminate on the basis of race, creed, color, religion, gender, gender identity, sexual orientation, national origin, marital status, religious or political affiliation, or any other classification considered discriminatory under applicable law.

For background information about the Job Opportunities Task Force, see our website at www.jotf.org.

TO APPLY

Send a cover letter, resume, and three (3) professional references to resumes@jotf.org, type “Case Manager” in the subject line.

Closing Date for Applications: This is a rolling hiring process; therefore, applicants are urged to apply early. Resumes will be reviewed as submitted and eligible applicants will be interviewed until the position is filled.

PROGRAMS MANAGER

Position Description

The Programs Manager is a full-time employee responsible for directing and managing JOTF’s direct service programs, including the Community Bail Fund and job training programs. The Programs Manager will oversee the development of a job training program that increases the opportunities for low-income workers and job seekers, including those with prior contact with the criminal justice system. The Programs Manager will supervise and lead the Programs team, which consists of two (2) Case Managers and the Job Placement Coordinator. The Programs Manager will also manage the program budget and assist with fundraising for JOTF’s programs.

The ideal candidate will be a self-driven team player with an understanding of workforce development and a demonstrated ability to think and act strategically.

This position reports to the Chief Executive Officer but works closely with other JOTF staff.

MAJOR RESPONSIBILITIES

Development of a job training program that provides a realistic pathway to lasting work opportunities while addressing barriers to work. Supervision of two case managers and job placement coordinator.
Planning and coordination of community events, including, for example, Brake Light and Community Resource Clinics; Community Bail Out Days/Events.
Development and management of the programmatic budget.
Development and drafting of grant proposals and status reports.
Management of communication campaigns for programs (i.e., direct mail, email, social media, newsletters, and JOTF’s Programs web pages).
Evaluation of programs staff’s skill, experience, and professional development needs.
Coordination with JOTF’s Policy Advocacy and Research teams where appropriate and consistent with JOTF’s mission.

REQUIREMENTS

Bachelor’s Degree in Social Work, Psychology, or related fields required.
Extensive experience providing case management and/or job-training services to under-served populations of color may be substituted for the educational requirement. Trauma-informed training is a plus.
Experience with program development (either within an existing program or from inception).
Four plus (4+) years of related experience in program management, staffing, or workforce development with a strong knowledge of the job landscape.
At least two (2) years of supervisory experience plus an understanding of, and interest in, staff development
Ability to utilize tools or design systems and processes to track data and monitor progress with Apricot (i.e., Social Solutions) or other data warehouse systems.
Familiarity with the educational and employment barriers facing low-income or low-skill workers and the workforce needs of employers.
A flexible schedule as programs and related events may occur in the evening and on weekends.
A valid driver’s license and reliable personal vehicle/transportation.
Personal qualities of integrity, credibility, and a commitment to and passion for JOTF’s mission.

POSITION DETAILS

Until otherwise noted, work will be performed remotely and virtually. Where safe and feasible, work may be based out of our downtown Baltimore office, with visits to other locations in Baltimore City. As such, candidates who are local to Baltimore or the surrounding area (D.C., Maryland, and Virginia) will be prioritized.

Parking at the Baltimore office and reimbursement for business travel are provided.

COMPENSATION

Starting salary range is $65,000 – $80,000. JOTF offers a competitive benefits package, including health insurance, matched 403(b), paid leave, parking, and reimbursement for business travel and expenses.

For background information about the Job Opportunities Task Force, see our website at www.jotf.org.

TO APPLY

Send a cover letter, resume, and three (3) professional references to resumes@jotf.org, type “Programs Manager” in the subject line.

Closing Date for Applications: This is a rolling hiring process; therefore, applicants are urged to apply early. Resumes will be reviewed as submitted and eligible applicants will be interviewed until the position is filled.